Privacy Policy

Information We Collect

We collect information you choose to provide when you contact us, request service, or otherwise communicate with us. This may include your name, address, phone number, email address, details about your garage door or service need, and any other information you provide.

When you visit the website, we and our service providers may also receive basic technical and usage information, such as your IP address, browser and device information, pages viewed, referring website, and the date and time of your visit. This information is generally collected through standard server logs, cookies, and similar technologies. We use Google Analytics to understand general website use; we do not send the information you enter in a service-request form to Google Analytics.

How We Use Information

We use personal information to respond to questions and service requests; schedule, provide, and support our services; communicate about an existing request or customer relationship; maintain and improve the website; protect the website and our customers; and comply with legal obligations.

We do not sell personal information or use it for cross-context behavioral advertising.

SMS Terms and Conditions

By providing your mobile phone number and opting in, you consent to receive SMS messages from CLE Garage Doors related to service requests, scheduling, garage door service updates, and customer support. Message frequency may vary. Standard message and data rates may apply depending on your carrier. You may opt out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. After opting out, you will receive a confirmation message, and we will cease sending SMS messages to your number. If you need assistance or have questions about our SMS service, reply “HELP” to any SMS message you receive, call us at (440) 298-8220, or email [email protected]. Your phone number will be handled in accordance with this Privacy Policy.

SMS opt-in data and consent will not be shared with any third parties. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

When We Share Information

We may share information with service providers that help us run the website, communicate with customers, provide requested services, or protect our business. We may also disclose information when required by law, to protect rights and safety, or as part of a business transfer. We do not share information with unrelated third parties for their own direct-marketing purposes.

Cookies and Similar Technologies

Cookies are small files a website can place on your device. They help websites function, remember preferences, and understand how visitors use a site. You can adjust your browser settings to refuse or remove cookies. Some website features may not work as intended if you do so.

Retention and Security

We keep personal information only as long as reasonably necessary for the purposes described in this policy, including service, recordkeeping, dispute resolution, and legal obligations. We use reasonable safeguards designed to protect the information we hold. No online system can be guaranteed completely secure.

Your Choices and Privacy Requests

You may ask us to update or correct your contact information, or ask questions about the personal information we hold about you. Contact us using the information below.

Children’s Privacy

This website and our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version here and revise the effective date above.

Contact Us

For privacy questions or requests, contact us at [email protected] or (440) 298-8220, or write to:
CLE Garage Doors LLC
648 Bar Hbr
Avon Lake, OH 44012